These General Conditions of Contract (hereinafter also, GTC) apply to commercial transactions for the purchase of products and/or services carried out through any of the distance selling channels provided by SOMOS FETÉN SL (hereinafter, “FETÉN” or “we”), an entity with registered office at Ronda de San Antonio, 30 – 19210 Yunquera de Henares (Guadalajara) and CIF B02994994.

By accepting these Terms and Conditions, the User expressly declares that he or she has read the terms and conditions set forth below, accepting them at his or her own risk.

I. PRELIMINARY PROVISIONS

1. CONTRACTING RULES

This document constitutes the General Conditions of Contract for the products and, where applicable, services that FETÉN may provide and which will be described below.

To contract the products and, where applicable, the services provided, you must READ, FILL OUT and ACCEPT the form provided for this purpose, as well as expressly accept these Conditions as a prerequisite for formalizing the transaction.

2. PURPOSE OF THE CONTRACT

These General Terms and Conditions govern the contracting of products or services purchased and offered by FETÉN through the various channels where they are marketed, and constitute the legal framework for the contractual relationship.

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the Revised Text of the General Law on the Defense of Consumers and Users and other complementary laws, Law 7/1996 on the Regulation of Retail Trade, Law 59/2003, of December 19, on Electronic Signatures and any other applicable legal provisions.

3. CONTRACTING PARTIES

FETÉN is a company whose activity, for the purposes of these Conditions, consists of providing constantly updated market information regarding products and services related to the cosmetics sector, as well as the sale of products and services promoted and/or advertised through the existing channels available at any given time.

The Client (final recipient) is understood to be any person (natural or legal) who acquires any of the products and/or services specified through the different channels established for this purpose.

II. HIRING PROCESS

1. REGISTRATION FORM

For the contracting and/or purchasing process, it will be necessary to collect personal data from the Client through the forms or other means provided for this purpose. The Client acknowledges that this information is freely and voluntarily provided, and declares that all information provided during registration is true, complete, and accurate. All personal data will be treated in accordance with the Privacy Policy set forth below and the information mentioned on the website www.somosfeten.com.

2. PROVISION OF THE SERVICE

FETÉN reserves the right to modify the catalog of products and/or services presented (modifications to products/services, prices, promotions, and other commercial and/or service conditions) at any time, whenever it deems appropriate.

FETÉN will make every effort within its means to provide the information contained in the website through the commercial channels used, truthfully and without typographical errors. Should any such error occur at any time, which is beyond the control of FETÉN, it will be immediately corrected.

If, due to a typographical error in any of the prices shown, a customer has made a purchase decision based on said error, FETÉN will inform the customer of this error. The customer will have the right to cancel their purchase at no cost or accept the newly communicated terms and price. The photographs and descriptions of the products displayed are for information purposes only and may vary in appearance, color, size, shape, etc.

2.1 Sales system

To make a purchase, the customer can choose between several order request methods:

a) Internet through FETÉN social networks, FETÉN portal or its stores in possible marketplaces.

b) By telephone and messaging services such as WhatsApp to the customer service number provided for this purpose: +34 623 25 54 36

c) By email: hola@somosfeten.com

d) By bank transfer

2.2 Applicable taxes

The prices of the products displayed and published include Value Added Tax (VAT) and are valid exclusively for the Peninsula and the Balearic Islands.

2.3 Billing

Published prices are always valid, except in the event of out-of-stock conditions or typographical errors. These prices include VAT and are valid solely and exclusively for the channel through which they were sold.

The Provider will send the invoice to the Client electronically, in accordance with the provisions of Law 37/1992 on Value Added Tax. Electronically issued invoices are legally valid for all purposes, provided they comply with the established legal requirements.

By accepting these terms and conditions, the Customer expressly authorizes FETÉN to issue invoices for the purchased products electronically. Invoices will be sent to the email address provided by the Customer. If the Customer's email address changes, or if the invoice must be sent to a different email address than the one provided as the username, the Customer undertakes to notify FETÉN in advance.

Notwithstanding the foregoing, the Customer undertakes to notify FETÉN as soon as possible and within a maximum period of 24 hours of any incident related to the order requested. For these purposes, the Customer acknowledges, accepts, and agrees that any incident related to the receipt of the contracted product must be reported directly to the shipping company within a non-extendable period of 24 hours from receipt.

FETÉN may ship orders to its customers through various shipping companies. The delivery date to the Customer's address will depend on availability and the destination. Before confirming their order, the Customer will be informed of the product delivery times.

3. RETURN POLICY AND CUSTOMER RIGHTS

FETÉN does not guarantee its Customers the availability or delivery time of the products advertised.

The CUSTOMER will have a period of 15 calendar days to cancel the purchase, provided that the nature of the purchased item allows it and that it has not been tampered with, either in whole or in part. Considering that cosmetics are perishable products and require optimal storage, FETÉN will analyze and process potential returns of goods purchased on its platform. The general rule is that any return cannot be accepted once it has left FETÉN's facilities.

The 15-day period established in the previous paragraph will be calculated from the customer's receipt of the purchased goods and always within the indicated dates. Returns of contracted products or services must be processed through the email address provided for this purpose, namely hola@somosfeten.com.

FETÉN will refund, where appropriate and based on the above, the amounts received through credit, but the customer will bear the direct costs of returning the contracted products, as set out in the Consolidated Text of the General Law for the Defense of Consumers and Users, within a period not exceeding 14 calendar days from the date you notify us of your decision to withdraw from the contract.

Refunds will only be issued if, upon receipt of the merchandise at FETÉN's facilities, it is verified that it has not been tampered with, is in perfect condition, and has the original seal.

4. DELIVERY

Products purchased through the website www.somosfeten.com will be delivered to the address indicated on the registration form, which must be complete and up-to-date.

For security reasons, any request or claim that includes a PO Box address or a false address will not be processed. In this case, the order will be held until the delivery point has been verified with the authorities.

If there is any discrepancy or problem with your order upon delivery, you must reflect the nature of the discrepancy or problem on the delivery note and sign it.

If the products delivered do not match your request or you are not satisfied with them, you may exchange them for others or return them and request a refund in accordance with the terms and conditions contained in these Conditions by sending an email to the following address: hola@somosfeten.com.

5. CUSTOMER OBLIGATIONS

The Client agrees at all times to provide truthful information regarding the data requested in the registration or order forms.

The Client agrees to accept all the provisions and conditions contained in these General Terms and Conditions, understanding that they reflect the best possible service for the type of activity carried out by FETÉN.

6. MOMENT OF PERFECTION OF THE CONTRACT

This contract will be concluded once FETÉN has confirmed payment and accepted the request for the product requested by the Customer.

III. SECURITY AND CONFIDENTIALITY

FETÉN guarantees security and confidentiality in all communications with its Clients.

FETÉN guarantees the protection and confidentiality of the personal, address, payment, and any other data provided by our customers in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

In compliance with the provisions of the LOPDGDD (Spanish Data Protection Act), you may, at any time, exercise your rights of access, rectification, cancellation, objection, deletion, portability, and restriction of your personal data by communicating this by email and in accordance with the provisions of the Privacy Policy established for this purpose.

IV. MODIFICATIONS

The Client will be subject to the terms and conditions, policies, and Contract Conditions in force at the time of contracting the service unless, by law or at the request of the authorities, a change must be made to said terms and conditions, Policies, or to these Contract Conditions.

When required by law, these Terms and Conditions may be modified. Likewise, these Terms and Conditions may be modified by FETÉN at any time for legal, technical, organizational, operational, economic, service, or market reasons. In these cases, FETÉN will inform the Client of such modification in advance. If the Client does not agree with the proposed modifications, they may terminate the service without penalty for this reason by notifying FETÉN before the effective date of such modifications using the contact information provided in these Terms and Conditions.

The declaration of any of these Terms and Conditions as null, invalid, or ineffective shall not affect the validity or effectiveness of the other Terms and Conditions, which shall remain binding on the parties. Likewise, FETÉN's failure to exercise any action, right, or condition contemplated in these Terms and Conditions shall not constitute a waiver of them, unless expressly acknowledged in writing by FETÉN.

V. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Contract shall be governed by and construed in accordance with Spanish law.

Any dispute arising from the interpretation or execution of the General Conditions of Contract shall be subject to the exclusive jurisdiction of the Courts and Tribunals of Guadalajara, to which each of the parties agrees to submit for these purposes, waiving any other jurisdiction that may apply.