General Terms and Conditions of Sale

1. Who is selling to you


Seller	Somos Fetén, S.L. ("FETĒN")
Spanish tax number (NIF)	B02994994 — EU VAT number: ESB02994994
Registered office and address for complaints	Ronda de San Antonio, 30 — 19210 Yunquera de Henares (Guadalajara), Spain
Register details	Commercial Register of Guadalajara, volume 643, folio 79, sheet GU-11245, entry 6
Share capital	€35,514.14
Sole director	Ester Somolinos Pérez
Email	hola@somosfeten.com
Telephone and WhatsApp	+34 623 255 436
Activity	Sale of cosmetic products under its own brand
VAT scheme	One-Stop Shop (OSS)

Somos Fetén, S.L. is the responsible person for the cosmetic product within the meaning of Article 4 of Regulation (EC) No 1223/2009, and the producer for the purposes of the European Union rules on liability for defective products, because the products are placed on the market under its own name and trade mark. The products are manufactured to order by a third-party laboratory.

2. What these Terms cover and who they apply to

These General Terms and Conditions of Sale govern distance sales of the products offered on somosfeten.com to customers in the Member States of the European Union.

Consumer. A consumer is a natural person who is acting for purposes which are outside their trade, business, craft or profession (Article 2(1) of Directive 2011/83/EU). Consumers enjoy all the rights set out in these Terms, including the right of withdrawal and the legal guarantee of conformity, which cannot be waived.

Business customers. If you buy as a trader in the course of your business, the right of withdrawal in clause 12 and the consumer legal guarantee regime in clause 11 do not apply to you; the general rules of Spanish commercial and civil law apply instead.

Acceptance. These Terms are accepted expressly by ticking the relevant box during checkout, before you confirm your order. You can download, store and print them at any time from this page.

Capacity. To buy you must have legal capacity to enter into a contract.

3. Pre-contractual information

Before you are bound by the contract we provide you, in a clear and comprehensible manner, with the information required by Article 6 of Directive 2011/83/EU, as transposed in the Member States. That information forms an integral part of the contract.

Information	Where to find it
Main characteristics of the product	Each product page
Identity of the seller and contact details	Clause 1 of these Terms and the Legal Notice
Address for submitting complaints	Clause 1: the same as the registered office
Total price including taxes and delivery charges	Product page and, itemised, in the order summary before payment
Payment, delivery and delivery time	Clauses 8, 9 and 10
Complaint handling	Clause 16
Conditions, time limit and procedure for the right of withdrawal, and the model withdrawal form	Clause 12 and the Withdrawal and Returns Policy
Cost of returning the goods if you withdraw	Clause 12.3 and point 2 of the summary below
Your liability for any diminished value of the goods	Clause 12.4 and point 3 of the summary below
Circumstances in which the right of withdrawal does not apply	Clause 12.5
Reminder of the legal guarantee of conformity	Clause 11
Means of redress	Clause 16

Summary of the three economic facts the law requires you to know before you buy:

Estimated delivery time: 3 to 5 business days from confirmation of your order. This is an estimate, not a binding commitment. The maximum delivery time is in any event 30 calendar days from the conclusion of the contract. Delivery to island or remote areas may take longer.
If you withdraw, the direct cost of returning the goods is yours. If you ask us for a prepaid return label, we will deduct €5.95 from your refund. If the product is defective or not in conformity, or the mistake is ours, the return costs you nothing.
If you handle the product beyond what is necessary to establish its nature, characteristics and functioning, you will be liable for any diminished value, which we may deduct from your refund.

4. How to buy: the ordering process

In accordance with Articles 10 and 11 of Directive 2000/31/EC, these are the technical steps required to conclude the contract:

You select the products and add them to your basket.
You review the basket and go to checkout.
You enter your contact, delivery and, if you wish, billing details.
You choose the delivery method and see the total amount, with taxes and delivery charges itemised.
You choose the payment method.
You accept these Terms and confirm the order by pressing the payment button. At that moment you assume the obligation to pay.
You receive a confirmation email.

Correcting input errors. At any time before you confirm the order you can change the basket, change quantities, remove products and correct the details you entered by going back in the checkout process. If you notice a mistake after confirming, write to us as soon as possible at hola@somosfeten.com and we will try to correct it before dispatch.

Filing of the contract. FETĒN files the document recording the contract electronically. You can request a copy by writing to hola@somosfeten.com.

Language of the contract. The contract is concluded in English.

Acknowledgement of receipt. You will receive an acknowledgement of receipt of your order by email without undue delay.

5. Conclusion of the contract

The contract is concluded when FETĒN sends you the order confirmation by email.

6. Product availability

All orders are subject to product availability. If, after your order has been confirmed, a product is unavailable, we will tell you without delay and refund the corresponding amount in full, without undue delay and in any event within 14 calendar days, at no cost to you.

7. Prices, taxes, currency and pricing errors

Prices are shown in euro (EUR) and include the applicable value added tax. Delivery charges are shown separately and are calculated before you confirm your order, in accordance with clause 9.

Before you confirm your order you will see an itemised breakdown of the components of the final price you are about to pay: the price of the products, the applicable taxes and the delivery charges.

Currency conversion. We charge exclusively in euro. If your payment card or account is denominated in a currency other than the euro, your bank or card issuer may apply a currency conversion charge or an exchange rate spread. Those charges are set by your bank, are not received by FETĒN and are not included in the amount shown at checkout.

Tax regime. For sales to consumers in Member States of the European Union, FETĒN accounts for VAT under the One-Stop Shop (OSS) scheme, applying the VAT rate of the country of delivery. A small number of territories belonging to Member States lie outside the VAT and customs territory of the European Union. If your delivery address is in one of them, the shipment may be subject to customs clearance and to the local taxes and customs handling charges that apply there; those taxes and charges are payable by the recipient, are settled locally and are not included in the amount you pay in the shop, and delivery may take longer.

Price reduction announcements. When we advertise a product at a reduced price, we display alongside the reduced price the prior price, meaning the lowest price we applied to that same product during the 30 days before the reduction, in accordance with Article 6a of Directive 98/6/EC as transposed in the Member States.

Obvious pricing errors. If, because of a manifest error, a clearly incorrect price is displayed, we will tell you before dispatching the order and you may choose between cancelling the purchase at no cost or confirming it at the correct price. If we receive no reply, the purchase will be treated as cancelled and refunded in full.

Invoicing. If you need an invoice, give us your tax details when placing your order or write to hola@somosfeten.com.

8. Payment methods

You can pay by:

credit or debit card, through Shopify Payments;
Shop Pay, Apple Pay and Google Pay;
PayPal.

FETĒN never stores your full card details, which are processed directly by the payment service provider in a secure environment. See the Privacy Policy.

9. Delivery, delivery charges and delivery times

Where we ship. We ship only within the European Union. We do not ship to any country outside the European Union. If any delivery restriction applies, we tell you at the start of the ordering process.

Delivery charges.

Destination	Method	Estimated time	Delivery charge	Free delivery
European Union	Standard	3-5 business days	€3.90	On orders of €49.90 or more

Delivery charges are shown itemised in the order summary before you confirm your order.

Delivery time. The estimated delivery time is 3 to 5 business days from confirmation of your order. This is an estimate and not a binding commitment. Business days do not include Saturdays, Sundays or public holidays.

The maximum delivery time is in any event 30 calendar days from the conclusion of the contract, in accordance with Article 18(1) of Directive 2011/83/EU.

Delivery to island or remote areas within the European Union may take longer, because of the particular features of transport to those destinations.

If we do not deliver on time. In accordance with Article 18(2) of Directive 2011/83/EU, if we fail to deliver you may call on us to deliver within an additional period appropriate to the circumstances. If we still fail to deliver within that additional period, you are entitled to terminate the contract and to be reimbursed without undue delay for all sums paid. You may terminate immediately, without granting that additional period, if we have refused to deliver or if delivery within the agreed period was essential in the circumstances and you told us so before the contract was concluded.

Carriers. FETĒN arranges shipments through Packlink PRO (Auctane), which acts as a logistics intermediary and contracts the carriage on FETĒN's behalf with the operator appropriate to each shipment. Your delivery details are passed to Auctane and, through it, to the carrier.

10. Passing of risk and checking your parcel

In accordance with Article 20 of Directive 2011/83/EU, the risk of loss of or damage to the goods passes to you when you, or a third party indicated by you other than the carrier, acquire physical possession of them. Until then the risk is ours.

We suggest that, if the parcel arrives visibly damaged, you note this on the delivery note and send us a photograph. This is a suggestion, not a requirement: if you do not do it, you keep all your rights in full, and you do not need to claim against the carrier, because we arranged the carriage and we are answerable to you directly.

11. Legal guarantee of conformity

All our products are covered by the legal guarantee of conformity laid down in Directive (EU) 2019/771, as transposed into the law of each Member State. This guarantee is provided by law, is free of charge for you, and is additional to any commercial guarantee.

11.1 How long it lasts: at least two years, and longer where your national law says so.

FETĒN is liable for any lack of conformity which exists at the time of delivery and which becomes apparent within at least two years of delivery, in accordance with Article 10 of Directive (EU) 2019/771. Member States may and do grant longer periods. If the law of your country of habitual residence grants a longer liability period, a longer limitation period for bringing a claim, or a longer period during which the lack of conformity is presumed to have existed, that longer period applies to you. We will always apply whichever regime is more favourable to you.

11.2 Burden of proof: at least one year, and longer where your national law says so.

Any lack of conformity which becomes apparent within at least one year of delivery is presumed to have existed at the time of delivery, unless proved otherwise (Article 11 of Directive (EU) 2019/771). During that period you do not have to prove anything. If the law of your country of habitual residence extends that presumption to a longer period, the longer period applies to you.

11.3 No obligation to notify us within a set number of days.

We do not require you to report a lack of conformity within any particular number of days or hours. It is enough that you contact us within the periods described above. Where the law of your country provides for a notification period, that legal period applies and nothing in these Terms shortens it.

11.4 What you can require.

Under Articles 13 and 14 of Directive (EU) 2019/771 you are entitled to have the goods brought into conformity by repair or replacement, at your choice, unless the option chosen is impossible or would impose disproportionate costs compared with the other. Bringing the goods into conformity is free of charge for you — including the costs of return carriage, labour and materials — must be completed within a reasonable time of your telling us, and without significant inconvenience to you.

Under Article 13(4) of that Directive you may instead require a proportionate price reduction (Article 15) or terminate the contract (Article 16) where: repair or replacement is impossible or disproportionate; we have not completed it within a reasonable time or have done so causing you significant inconvenience; a lack of conformity appears again after an attempt to bring the goods into conformity; the lack of conformity is so serious that an immediate price reduction or termination is justified; or we have declared, or it is clear from the circumstances, that we will not bring the goods into conformity within a reasonable time.

11.5 How to use it.

Write to hola@somosfeten.com with your order number and a description of the problem. We will reply without undue delay. The cost of returning goods that are not in conformity is ours.

11.6 This guarantee cannot be excluded.

The legal guarantee of conformity is independent of and additional to any commercial guarantee we may offer, and cannot be limited or excluded by these Terms.

11.7 Minimum durability date and PAO.

The date of minimum durability and the PAO symbol (period after opening, shown by the open jar icon) printed on the packaging are information about the conditions in which the product keeps, required by Regulation (EC) No 1223/2009. They do not limit your legal guarantee of conformity in any way.

12. Right of withdrawal

The full regime, including the model withdrawal form, is set out in the Withdrawal and Returns Policy, which forms an integral part of these Terms. In summary:

12.1 Time limit. You have 14 calendar days to withdraw from the contract without giving any reason and without incurring any penalty, counted from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods. If your order is delivered in several consignments, the period runs from physical possession of the last item.

12.2 How to withdraw. By informing us of your decision by an unequivocal statement sent to hola@somosfeten.com or by post to Somos Fetén, S.L., Ronda de San Antonio, 30, 19210 Yunquera de Henares (Guadalajara), Spain. You may use the model withdrawal form set out in the Withdrawal and Returns Policy, but you are not obliged to. We will send you an acknowledgement of receipt without delay on a durable medium.

12.3 Cost of returning the goods. You bear the direct cost of returning the goods. You may arrange the return yourself with the carrier of your choice, or ask us for a prepaid return label, in which case we will deduct €5.95 from your refund. If the product is defective, is not in conformity with the contract, or the mistake is attributable to FETĒN, the return is free of charge for you.

12.4 Diminished value. You may examine and test the goods just as you would in a shop. You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (Article 14(2) of Directive 2011/83/EU). In that case we may deduct the corresponding amount from your refund, telling you how we calculated it.

12.5 Exceptions. The right of withdrawal does not apply in the cases listed in Article 16 of Directive 2011/83/EU. In our catalogue those are limited to goods made to your specifications or clearly personalised, and goods which, after delivery and according to their nature, are inseparably mixed with other items. They are explained in clause 5 of the Withdrawal and Returns Policy.

Our products are not supplied with a health protection or hygiene seal, so we do not rely on the exception for sealed goods. Opening a product does not make you lose your right of withdrawal, without prejudice to your liability for diminished value described in clause 12.4.

13. Safety and use of cosmetic products

Our products are cosmetics within the meaning of Regulation (EC) No 1223/2009. They are not medicines and are not intended to prevent, treat or cure any disease. If you have a skin condition, consult a healthcare professional.

Before using any product, read the precautions for use and the list of ingredients shown on the packaging and on the product page. Store the product as indicated and observe the date of minimum durability and the period after opening (PAO).

Advice on use. Individual sensitivity reactions cannot be predicted. As advice on use, and without this limiting your rights or our liability in any way, we recommend applying a small amount of the product to a small area of skin before the first full use.

Cosmetovigilance. If you experience an undesirable effect after using one of our products, please tell us at hola@somosfeten.com. Where serious undesirable effects are involved, we will notify them in accordance with Article 23 of Regulation (EC) No 1223/2009 to the competent authority of the Member State in which the effect occurred, and to the Spanish Agency for Medicines and Medical Devices (AEMPS). We treat that information with the enhanced confidentiality that health-related data requires.

14. Liability

FETĒN is liable for the performance of its obligations in accordance with applicable law. We do not exclude or limit our liability for wilful misconduct, gross negligence, death or personal injury, or any other liability that cannot be excluded or limited as against consumers.

FETĒN is the producer of the products for the purposes of the European Union rules on liability for defective products and is liable for damage caused by a defective product in accordance with those rules, as transposed into the law of your country. Clauses excluding or limiting that liability have no effect against the injured party, and these Terms contain none.

15. Personal data

The processing of your personal data in connection with your purchase is governed by our Privacy Policy, which forms an integral part of these Terms.

16. Complaints and redress

Write to us first. If you have any problem with your order, write to hola@somosfeten.com or call +34 623 255 436. We will handle your complaint and reply without undue delay.

Alternative dispute resolution. FETĒN is not committed to, and does not participate in, any alternative dispute resolution (ADR) entity. If we are unable to resolve a specific complaint directly with you, we will tell you on paper or on another durable medium which ADR entity or entities are competent to deal with it and that we do not intend to use them, in accordance with Article 13(3) of Directive 2013/11/EU.

Consumer authorities. You may at any time contact the competent consumer protection authority or ADR entity in your own country of residence. You may also contact the European Consumer Centre (ECC-Net) in your country, which provides free assistance with cross-border purchases within the European Union. Access to these bodies does not affect your right to bring court proceedings under clause 19.

17. Changes to these Terms

FETĒN may amend these Terms for legal, technical, organisational or security reasons, or because the catalogue is extended or the logistics or payment provider changes. Amendments will never affect orders already confirmed, which are governed by the Terms in force when they were confirmed, and may not reduce the rights the law grants you.

We will publish the amended version on this page with its date of entry into force.

18. Severability

If any clause of these Terms is held to be void or unenforceable, it will be treated as not written and the remaining clauses will remain fully valid, provided the contract can subsist without it.

19. Governing law and jurisdiction

These Terms are governed by Spanish law. This choice does not deprive you of the protection of the mandatory consumer protection rules of your country of habitual residence, which continue to apply, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

You may bring proceedings before the courts of your country of residence or the Spanish courts; we may bring proceedings against you only before the courts of your country of residence. This follows from Articles 17 to 19 of Regulation (EU) No 1215/2012 (Brussels I bis), and nothing in these Terms restricts it.

If you contract as a trader, the parties submit to the courts of the city of Guadalajara, Spain.

20. Documents forming part of the contract

The following form an integral part of the contract: these General Terms and Conditions of Sale, the Withdrawal and Returns Policy, the Shipping Policy, the Privacy Policy, the Cookie Policy, the pre-contractual information shown on the product page and at checkout, and the order confirmation sent by email.

Withdrawal and Returns Policy

1. Your right of withdrawal

1.1 What it is. As a consumer you have the right to withdraw from the contract within 14 calendar days without giving any reason and without incurring any penalty, in accordance with Articles 9 to 16 of Directive 2011/83/EU on consumer rights, as transposed into the law of each Member State.

1.2 When the period starts. The withdrawal period expires 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods.

If your order covers several goods delivered separately, the period runs from physical possession of the last of them.
If a product is delivered in several lots or pieces, the period runs from physical possession of the last lot or piece.

1.3 How to exercise it. To exercise the right of withdrawal you must inform us of your decision by an unequivocal statement:

by email to hola@somosfeten.com; or
by post to Somos Fetén, S.L., Ronda de San Antonio, 30, 19210 Yunquera de Henares (Guadalajara), Spain.

You may use the model withdrawal form set out in clause 6 of this Policy, but you are not obliged to: any unequivocal statement is valid.

You do not have to tell us why you are withdrawing. If you want to tell us the reason it helps us improve, but it is entirely voluntary and does not affect your right in any way.

1.4 How the deadline is met. To meet the deadline it is enough that you send your communication before the period expires. The goods do not need to have reached us by then.

1.5 Acknowledgement of receipt. We will send you without undue delay an acknowledgement of receipt of your withdrawal on a durable medium, recording the content of your statement and the date and time we received it.

1.6 If we failed to inform you. If we had not informed you of your right of withdrawal as the law requires, the withdrawal period would be extended by 12 months from the end of the initial 14-day period, in accordance with Article 10 of Directive 2011/83/EU.

2. Effects of your withdrawal

2.1 We refund everything you paid. We will reimburse all payments received from you, including the standard delivery charges, without undue delay and in any event within 14 calendar days of the day on which you inform us of your decision to withdraw (Article 13(1) of Directive 2011/83/EU).

2.2 How we refund you. We will make the reimbursement using the same means of payment you used for the purchase — card, Shop Pay, Apple Pay, Google Pay or PayPal — unless you expressly agree otherwise. You will not incur any fees as a result of the reimbursement.

2.3 Delivery methods other than the standard one. If you expressly chose a type of delivery other than the least expensive standard delivery we offer, we are not obliged to reimburse the supplementary costs of that choice (Article 13(2) of Directive 2011/83/EU).

2.4 We may withhold the refund until we receive the goods. In accordance with Article 13(3) of Directive 2011/83/EU, we may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earliest.

2.5 You have 14 days to send the goods back. You must send the goods back without undue delay and in any event no later than 14 calendar days from the day you inform us of your withdrawal (Article 14(1) of Directive 2011/83/EU). The deadline is met if you send the goods back before that period has expired.

Return address: Somos Fetén, S.L., Ronda de San Antonio, 30, 19210 Yunquera de Henares (Guadalajara), Spain.

3. Cost of returning the goods

3.1 General rule: you bear the direct cost of the return.

You have two ways of sending the goods back, and you choose the one you prefer:

Option 1 — You arrange it. You can send the product back yourself, with the carrier you prefer and at the rate you obtain. In that case you pay the carrier directly and we deduct nothing from your refund. We recommend using a tracked service.

Option 2 — We send you a prepaid label. If you ask us for one, we will send you a prepaid return label and deduct €5.95 from your refund.

We will tell you the exact amount before sending you the label, so that you can decide whether you prefer option 1.

3.2 Exception: when the return costs you nothing.

You pay nothing for the return — neither for a prepaid label nor in any other form — in the following cases:

the product is defective or not in conformity with the contract;
we sent you a different product from the one you ordered, or a different quantity or format;
the product arrived damaged;
the return is due to any other mistake attributable to FETĒN.

In those cases we bear the full cost of the return: we will send you a prepaid label with no deduction, or reimburse the carriage cost you incurred on presentation of a receipt.

4. Your liability for any diminished value of the goods

4.1 You may examine the product. You have the right to establish the nature, characteristics and functioning of the goods you have bought, just as you would in a shop: you can open the outer box, take the product out, look at it, check its format and texture, and confirm that it is what you expected. Doing so does not cause you to lose or reduce your right of withdrawal or your refund.

4.2 But you are liable for anything beyond that. In accordance with Article 14(2) of Directive 2011/83/EU, you are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

For cosmetic products, and by way of guidance only, the following go beyond that check and may cause a diminished value:

using the product on a continuing basis or consuming an appreciable part of its contents;
damaging, breaking or discarding the primary packaging (the container holding the cosmetic) or the dispenser;
removing, crossing out or making illegible the label, the batch number, the list of ingredients or the date of minimum durability, which are mandatory particulars under Regulation (EC) No 1223/2009 without which the product cannot be placed on the market again;
contaminating the product by introducing foreign objects or substances;
returning it without the case or gift box where these form part of the product sold and their absence prevents it from being sold again.

4.3 How we apply this. If we find that the value has diminished, we will tell you before making the refund, explaining what it consists of and how we calculated the amount, and we will deduct that amount from the refund. The amount deducted will be proportionate to the actual loss of value and will never exceed the price you paid for the product.

If you disagree with our assessment, tell us: we will review it, and if we cannot reach agreement you keep all the means of redress described in clause 16 of the General Terms and Conditions of Sale.

4.4 When you are not liable at all. You are not liable for any diminished value if we did not inform you of your right of withdrawal in the way the law requires (Article 14(2), final sentence, of Directive 2011/83/EU). This Policy, together with the pre-contractual information in the General Terms and Conditions of Sale, discharges that duty.

5. Exceptions to the right of withdrawal

Article 16 of Directive 2011/83/EU excludes the right of withdrawal for certain contracts. Of that list, only two situations can arise in our catalogue:

Goods made to your specifications or clearly personalised. For example, an engraved product or one formulated to order at your request. Where a product falls into this category, we will say so clearly on its product page, before you buy it.
Goods which, after delivery and according to their nature, are inseparably mixed with other items.

In every other case you have the right of withdrawal. In particular:

Our products are not supplied with a seal for health protection or hygiene reasons, so we do not rely on the exception provided for sealed goods. The fact that you have opened a product does not cause you to lose your right of withdrawal, without prejudice to your liability for diminished value described in clause 4.

6. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Somos Fetén, S.L. Ronda de San Antonio, 30 — 19210 Yunquera de Henares (Guadalajara), Spain Email: hola@somosfeten.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

______________________________________________

Ordered on ()/received on (): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

() Delete as appropriate.*

7. Returns because a product is defective or not in conformity

If the product you received is defective, damaged or not what you ordered, you do not need to withdraw: the legal guarantee of conformity described in clause 11 of the General Terms and Conditions of Sale applies.

That guarantee lasts at least two years from delivery, and any lack of conformity appearing within at least the first year is presumed to have existed at delivery. If the law of your country of habitual residence grants a longer liability period, a longer limitation period or a longer presumption, that longer period applies to you. We will always apply whichever regime is more favourable to you.

Write to hola@somosfeten.com with your order number and a description of the problem. In these cases the return costs are entirely ours.

Shipping Policy

This policy explains where we ship, what delivery costs, when your order arrives and what you can do if something does not go as expected. It forms an integral part of the General Terms and Conditions of Sale and does not reduce any of the rights the law grants you as a consumer.

1. Where we ship

We ship only within the European Union, to the Member States shown at checkout.

We do not ship to any country outside the European Union.

If any delivery restriction applies, we tell you at the start of the ordering process.

2. Delivery methods, charges and free delivery

Destination	Method	Estimated time	Delivery charge	Free delivery
European Union	Standard	3-5 business days	€3.90	On orders of €49.90 or more

We offer a single standard delivery method for orders shipped within the European Union.

The delivery charge applicable to your address is shown itemised in the order summary before you confirm your order, alongside the price of the products and the applicable taxes.

Currency. We charge exclusively in euro. If your payment card or account is denominated in another currency, your bank or card issuer may apply a currency conversion charge or an exchange rate spread. Those charges are set by your bank, are not received by FETĒN and are not included in the amount shown at checkout.

3. Delivery times

The times shown are estimates and not binding commitments. They depend on the destination, on the carrier and on circumstances that are not always within our control.

Times are counted in business days from confirmation of the order and do not include preparation time. Saturdays, Sundays and public holidays are not business days.

The maximum delivery time is in any event 30 calendar days from the conclusion of the contract, in accordance with Article 18(1) of Directive 2011/83/EU.

If we do not deliver on time. Under Article 18(2) of that Directive, if we fail to deliver you may call on us to deliver within an additional period appropriate to the circumstances. If we still fail to deliver within that additional period, you are entitled to terminate the contract and to be reimbursed without undue delay for all sums paid. You may terminate immediately, without granting that additional period, if we have refused to deliver or if delivery within the agreed period was essential in the circumstances and you told us so before the contract was concluded.

4. Island and remote areas, and territories outside the EU VAT area

Delivery to island or remote areas within the European Union may take longer than the estimate above, because of the particular features of transport to those destinations.

A small number of territories belonging to Member States lie outside the VAT and customs territory of the European Union. If your delivery address is in one of them, the shipment may be subject to customs clearance and to the local taxes and customs handling charges applicable there. Those taxes and charges are payable by the recipient of the order, are settled locally and are not included in the amount you pay in the shop. Because of the customs formalities, delivery to those destinations may take appreciably longer than the estimate above.

5. Passing of risk

6. If the parcel arrives damaged or incomplete, or does not arrive

Write to hola@somosfeten.com with your order number and a description of what happened. If the parcel arrived visibly damaged, it helps us if you attach a photograph of the packaging and the contents.

You do not need to claim against the carrier: we arranged the carriage and we are answerable to you directly.

Noting the incident on the delivery note is useful, but it is not a requirement: if you do not do it, you keep all your rights in full, including the right of withdrawal and the legal guarantee of conformity, which are explained in the Withdrawal and Returns Policy and in the General Terms and Conditions of Sale.

7. Incorrect or incomplete delivery address

Check the delivery address before confirming your order. If the address given is incorrect or incomplete, delivery may be delayed, fail, or be made somewhere other than intended.

If you notice a mistake in the address after confirming your order, write to us as soon as possible at hola@somosfeten.com: we will try to correct it before dispatch. Once the order has been dispatched, changes may not be possible.

If the order is returned to us because the address given was incorrect or incomplete, or because delivery was not possible, we will contact you to arrange a new shipment. We will tell you in advance what delivery charge that second attempt involves, so that you can decide. If you prefer not to repeat it, we will refund the price of the products.

8. Carriers

FETĒN arranges shipments through Packlink PRO (Auctane), which acts as a logistics intermediary and contracts the carriage on FETĒN's behalf with the operator appropriate to each shipment. Your delivery details are passed to Auctane and, through it, to the carrier, as described in the Privacy Policy.

9. Questions about your order

For any question about the status of your shipment, write to hola@somosfeten.com or call +34 623 255 436, quoting your order number.