At FETÉN we guarantee the security and confidentiality of the personal data that you provide us as a USER of www.somosfeten.com, complying with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD).

Below is the privacy policy (hereinafter, “web privacy policy” or “policy”) that governs the website www.somosfeten.com (hereinafter, “the Website or Platform”), owned by SOMOS FETÉN SL (hereinafter, “FETÉN” or “we”), an entity with registered office at Ronda de San Antonio, 30 – 19210 Yunquera de Henares (Guadalajara) and CIF B02994994.

1. TO WHOM IS THIS POLICY ADDRESSED AND APPLICABLE?

Generally speaking, any controversy or conflict will be brought to the attention of the parties as a matter of priority, in order to seek an amicable and mutually agreed-upon solution, using the channel and email address provided in this policy.

If this is not possible, taking into account the criteria contained in the GDPR for determining the jurisdiction of the leading or principal authority to hear any conflict, controversy, or claim regarding this privacy policy, at least through administrative channels, you are hereby informed that such authority will be the Spanish Data Protection Agency (AEPD), and the provisions of Article 56 of the GDPR must be observed in all cases. Regarding the right to effective judicial protection against FETÉN in these cases, the provisions of Article 79.2 of the GDPR shall also apply, and the corresponding action may be brought before the Courts and Tribunals of the city of Guadalajara, provided that the responsible entity is a company based in Spain. Current Spanish and European regulations applicable in this area shall be observed.

This policy applies to all direct or indirect users of the platform, whether or not they are FETÉN customers, and who come as a result of redirects from websites, social media, or other similar platforms (hereinafter, interchangeably, "the user" or "the users") who are considered natural persons. Personal data refers to any information about an identified or identifiable natural person. If you are already a FETÉN customer, either by having subscribed or maintaining some type of direct or indirect commercial relationship with us, you should also refer to the information contained in this envelope regarding the specific privacy terms.

This website is intended for users over 18 years of age; use by minors is prohibited. Furthermore, the user responsibly acknowledges that he or she has sufficient legal capacity to subscribe, where applicable, to the services offered by FETÉN.

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2. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

We are responsible for the processing of your personal data:

Full name of the entity : SOMOS FETÉN SL
Registered office : Ronda de San Antonio, 30 – 19210 Yunquera de Henares, Guadalajara
Contact phone number : +34 623 25 54 36
General contact email : hola@somosfeten.com

For any questions regarding the protection of your personal information, please send a contact email to: hola@somosfeten.com .

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3. WHAT TYPE OF DATA DO WE PROCESS?

The processing of your data is necessary to provide you with access to the website's content and/or features or, if you so request, to send you information or provide the services available through it. In this regard, we maintain a firm commitment to processing your personal data legitimately and consistently in accordance with the principles and legal obligations established by current personal data protection regulations.

When you browse our platform and, in particular, when you interact or register with us, you provide us with data directly, for example, when you complete any form or request available online in accordance with the processing purposes indicated in each case, whether through a registration form on our website or on linked sites (such as those from social networks such as Instagram, Facebook, Twitter, YouTube or other third parties), a question/suggestion/information form, subscription to our blog, registration in the restricted area of ​​FETÉN, contracting any of the products or services available on the website, among others.

The data you provide us with relates to the forms or applications submitted through the website and may vary depending on the type of form or application. Notwithstanding the foregoing, different categories of personal data may be collected through the platform and its various forms/applications. We will always request data that is adequate, relevant, and limited to what is necessary for the aforementioned processing purposes (the principle of personal data minimization). We may also request some of the data provided below:

Personal identification data (name and surname).
Personal contact information (personal telephone or mobile phone, email).
Data about personal characteristics (needs or associated questions, for example, those indicated through our chat, etc.).
Data on the quality and preferences of purchased products.

Likewise, when you browse our platform, you should be aware of the cookies installed on your terminal or device, as this involves the processing of your personal data based on the type of cookies reported and their specific purposes (see cookie policy). You can configure your preferences regarding the use of cookies on our platform through the enabled configuration panel, as indicated in the cookie policy.

The data obtained is subject to the security measures and privacy policies approved by FETÉN in accordance with the regulations in force at all times.

In the event that the request must include personal data relating to natural persons other than the person making it, the user must, prior to its inclusion, inform them of the content of this clause, in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD).

Under both regulations, you may exercise your rights of access, rectification, objection, and deletion of your personal data at any time by writing to us, attaching a copy of your ID or passport, using the methods provided therein.

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4. FOR WHAT PURPOSES DO WE USE YOUR DATA?

The personal data you provide will be processed for the purposes specifically stipulated in this privacy policy and, where applicable, in the various data forms provided herein. Therefore, data collection is carried out for the following processing purposes:

• Allow you to browse our website, thereby allowing you access to the information and content provided therein.
• To respond to your requests or applications in accordance with the forms or requests you submit to us. If, through such forms, we inform you of the possibility of sending you promotions, advertising, or specific service offers, as they are associated with such requests or applications, and you unequivocally agree to their submission, we inform you that you may withdraw or revoke such authorization at any time by writing to us at hola@somosfeten.com, although this will not affect the prior processing of your data for these purposes.
• To quickly and effectively resolve your questions about our services through the various channels available for this purpose (email, telephone, chat, or others that may be implemented at any time).
• Respond to and answer any suggestions or complaints you may make.
• Allow and manage your user registration, if you so request. You can unsubscribe from this registration at any time by writing to us at hola@somosfeten.com.
• To enable you to access, if you are a customer, the FETÉN digital channel available through the platform (“my profile” section).
• Comprehensive management of your personal account as a customer when you formally subscribe to our specific terms and conditions.
• If you wish, we will allow you to subscribe to our blog/newsletter so you can access additional content and information that may be of interest to you.
• Monitor the quality and suggestions you make regarding the quality of the products purchased from our online store.
• Allow the uses associated with platform cookies as described in our cookie policy.

If you have accepted the cookie policy, we will use this policy to carry out the purposes associated with the different types of cookies reported herein, particularly analytical cookies (browsing/user profile), and to perform such analysis and statistics related to web browsing in order to improve our services and the quality of our services. We inform you that revoking your consent to the processing of your data regarding certain types of cookies, such as session or technical cookies, may prevent you from browsing our platform (see cookie policy).

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5. HOW LONG DO WE KEEP YOUR DATA?

In accordance with current personal data protection regulations, FETÉN may also securely retain information for three years from the date it was collected (statute of limitations for violations in this area).

Regarding the retention period of cookies, the user is recommended to consult our cookie policy (period of storage section).

Generally, when personal data are no longer necessary for the processing purposes for which they were collected, they will be blocked and made available only to the competent authorities for the purpose of determining any legal liabilities during their processing, always in accordance with applicable regulations. They may not be used for any purpose other than these. After the corresponding legal deadlines in the event of blocking have elapsed, such personal data will be deleted in accordance with applicable regulations. If applicable, they may also be securely anonymized by FETÉN (anonymized/non-personal data).

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6. WHAT ARE THE CONSEQUENCES OF NOT PROVIDING US WITH YOUR DATA?

We strive to request or apply the minimum and essential data necessary to carry out the personal data processing we carry out in the full development of our purpose and corporate purposes. All of this is in accordance with the principles contained in the applicable regulations.

However, failure to provide your personal data may result in the impossibility of: 1) correctly browsing our website (non-acceptance of technical or session cookies); 2) accessing certain content or services (for example, if you do not provide your data to receive our newsletter, you will not receive it, nor will you receive the information or content associated with it); 3) processing your specific application or request (for example, due to the lack or insufficient completion of the corresponding form or request).

In any case, the information and personal data that you provide us, depending on each case, must be:

• Sufficient, although adjusted, limited and proportionate to the legitimate processing purposes reported in each case, with maximum respect for the principles of purpose limitation and minimization of personal data.
• Accurate, up-to-date, and truthful, in order to adequately verify the identity, capacity, and, where applicable, representation, as well as to tailor the data processing carried out to your specific needs and actual situation. All of this is done in accordance with the principle of the accuracy of personal data.

Users will be fully responsible for the data and personal information they provide to FETÉN within the framework of the platform and, where applicable, for the services they request or contract from us.

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7. DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?

As a general rule, we do not share your data with third parties, nor do we sell or offer it to them. However, as a FETÉN customer, your personal data may be shared with third-party providers in the manner and for the purposes described in the contracts signed with our customers.

Likewise, certain third parties may access your personal information in the course of providing services to FETÉN. For example, in the case of third-party cookies used on the platform (see cookie policy).

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8. ARE SECURITY AND PROTECTION MEASURES APPLIED FOR YOUR PERSONAL DATA?

Taking into account the nature, scope, context and the stated purposes of the processing, as well as the risks of varying likelihood and severity to your rights and freedoms, FETÉN applies (and will apply) appropriate technical and organizational measures to ensure the proper security and protection of your personal data, taking into account privacy criteria by design and by default, as well as applying a concurrent risk approach system that will be reviewed and updated by FETÉN when necessary.

The use of the Hypertext Transfer Protocol (HTTPS) on our platform is a reinforced guarantee for the security of your personal data.

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9. VALIDITY AND MODIFICATION OF THE PRIVACY POLICY

This policy is effective as of January 15, 2021.

FETÉN reserves the right to modify this policy to adapt it to future legislative, doctrinal, or jurisprudential developments that may apply, or for technical, operational, commercial, corporate, or business reasons, informing you in advance of any changes whenever possible. In any case, it is recommended that you read this policy carefully each time you access this platform, as any modifications will be published on the platform.

FETÉN may also inform you personally and in advance of any planned changes to this policy, before they come into effect, provided this is technically and reasonably possible, particularly if you are a registered user or FETÉN customer.

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9. VALIDITY AND MODIFICATION OF THE PRIVACY POLICY

Generally speaking, any controversy or conflict will be brought to the attention of the parties as a matter of priority, in order to seek an amicable and mutually agreed-upon solution, using the channel and email address provided in this policy.

If this is not possible, taking into account the criteria contained in the GDPR for determining the jurisdiction of the leading or principal authority to hear any conflict, controversy, or claim regarding this privacy policy, at least through administrative channels, you are hereby informed that such authority will be the Spanish Data Protection Agency (AEPD), and the provisions of Article 56 of the GDPR must be observed in all cases. Regarding the right to effective judicial protection against FETÉN in these cases, the provisions of Article 79.2 of the GDPR shall also apply, and the corresponding action may be brought before the Courts and Tribunals of the city of Guadalajara, provided that the responsible entity is a company based in Spain. Current Spanish and European regulations applicable in this area shall be observed.