FREQUENTLY ASKED QUESTIONS

You can make your purchases on our website with your Visa or MasterCard card through the Redsys payment platform, with your Google Pay or Stripe account, or through our messaging channels (chat, Instagram, Facebook and Whatsapp), where you'll be able to pay completely securely through our platform.

Our products are developed so that you can use them every day for two months. Our subscriptions are designed so that, without having to worry about a thing, you receive your FETĒN products at your door every two months, with free shipping (purchases over 29,90€) and the option to cancel your subscription at any time, no fuss whatsoever.

Once we've prepared your order in the warehouse, it will take between 24 and 48 working hours to reach the address you gave us.

Whenever you buy products worth more than 29,90€ and the order is delivered on the mainland, we cover the shipping costs. If your purchase is for a lower amount, check the shipping cost in "My cart" by entering your address and postcode.

Don't worry, but keep an eye out! The courier will leave you a notice with the delivery details and instructions to arrange a new delivery date or to collect the order at one of the nearest post offices.

If you have an issue with your delivery different from those explained in the FAQs, you can contact us by writing to hola@somosfeten.com, telling us the details of your order and the problem to look into, so that we can sort it out.

If you want to return your FETĒN order, write to us at hola@somosfeten.com telling us the reasons for your request.

Please bear in mind that:

• order returns can only be requested within the 15 calendar days following the date you received your order
• only orders that are in their original packaging, properly sealed and in perfect condition can be returned
• the return transport costs are borne by the customer, unless the product has a defect attributable to FETĒN
• if you want to make an exchange on your order, we will first have to process the return and then place a new order

Once we receive the returned order at our warehouse (under the conditions set out in the previous point), you'll receive the refund of the amount (minus the transport costs) within a maximum of 14 calendar days. The refund will be made through the same payment method you used to pay for your order.

You can cancel the shipment of your order before the parcel has left our warehouse! Be quick and send us an email at hola@somosfeten.com so that we can let you know the status of your order as well as the options for cancelling it.

Of course! You just have to log in to your profile to delay the shipping date of your next order, change the products you want us to prepare for you, or update your personal, billing and shipping details.

Of course! You can cancel your subscription to any of our products or sets at any time by logging in to your profile at somosfeten.com and switching off the subscription button. Don't worry, this doesn't involve any costs whatsoever!

In any case, cancelling a subscription does not void an order that has already been processed, so make sure you cancel your subscription at least 10 days before the date of your next order, so it doesn't catch us with the parcel already on its way to your door!

We conceive personal care products for men with simplicity in mind and develop them in our dermocosmetic laboratories to high quality standards, free from animal testing and dermatologically tested.

We've designed each of our products and the usage experience for men, making it simpler, quicker and easier to understand. On every product label you'll find a QR code that will take you to the instructions for use on the product page of our website.

On all our products you'll be able to see:

• Expiry date: best-before date for optimal use of the product; it's printed on the label on the base
• PAO (Period After Opening): the product's shelf life once opened; you'll be able to identify it inside the open-container icon
• Batch: the product's identification number; it's printed on the label on the base.

We think of everything! All FETĒN products - except our Anti-Hair Loss Shampoo and Conditioner - have a volume of 100mL or less, so you'll have no trouble taking them in your hand luggage anywhere in the world… Don't forget to snap a photo of them and share it with #vidafeten!

To keep them in better condition, we recommend storing the products in a cool place away from sunlight.

Rinse with plenty of water, stop using the product immediately and get in touch with us by sending an email to hola@somosfeten.com so that we can give you our advice.